Clicked the logo on top thinking it would find her location E0 Understands learning page Scrolling up and down is intuitive but should be full screen not just bottom There's no back option for water profile but there should be E1 In the action checklist, it is not obvious that each task will link you to other pages E1 Back function is unintuitive Jump from end of personal analytics back to map is confusing E2 Could also go in reverse from your own usage to original source E0 Logic of app did not make it clear that the user progresses from source to self E2 Other resources like energy, etc. would make sense Aggregates data that isn't easy to find Makes sense for homeowners, bill payers Could be useful for businesses with an eco conscience (thinks her employer Etsy would use)
Called the enter button the play button Not clear where to tap on on map screen E1 When icons on map were explained, wanted to start with the home After clicking on the home button on map, going straight to actions checklist doesn't make sense E1 Need more info for My Actions decisions, such as a more comprehensive overview of issues Where each photo is in the educational section, wants to see time progression—slideshow Thinks it would make more sense to break the educational part down into specific page types: news, photos, etc. Want both sides of Prop X presented (maybe we could set it up so user learns more about it as a previous action, where actions build on each other in an action chain) Need to explain how to go back E3 Need to be able to skip profile stuff if not homeowner Pointed out water usage is seasonal (so want to compare to that month in previous years) Provider page did not make sense afterwards E2 Page for small business's usage? Average customer doesn't work for rural household with well, like hers Going back to beginning was confusing; it felt like she entered information and didn't get enough in return E2 End was confusing, specifically screen about water provider E1 Unsure what would gain from usage, because water information is available on internet Liked the graphs Wants more analytics on self vs. average user Why is distance from provider important? Doesn't work because her home pumps own water, due to rural setting Might use if wanted to reduce cost of water bill $$ (tracking) Wants more about water lawn, showers, etc. and tips in those vein (more consumer oriented) "Not a political-y person" so doesn't really care about two of three tasks
Event: user chooses to go first to "learn more" portal 2: lacks clear indication of how much more information is available or what the range is; user commented on this Event: user stuck in loop trying to view other parts of the app 5: this should not happen Event: user enters information 0: clear where to input information, how to submit, and content of result was not a surprise Event: user compares self: 1: user commented it would be nice to be able to see numerical, object-defined, and graphical comparisons perhaps on different tabs on the same screen Event: user comments on how differenct buttons look than the rest of the screen 0: this is good
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