CS547 Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)
Fridays 11:30am-12:30pm PT · Gates B3 · Open to the public|
Evelyn Doeuk
Stanford University
Content Moderation as Systems Thinking
January 27, 2023
The stylized picture of content moderation that forms the basis for most regulatory and academic discussion of online speech governance is misleading and incomplete. That picture depicts content moderation as a rough online analog of offline judicial adjudication of speech rights, with legislative-style substantive rules being applied over and over again to individual pieces of content by a hierarchical bureaucracy of moderators. But content moderation should instead be understood as a project of mass speech administration and that looking past a post-by-post evaluation of platform decisionmaking reveals a complex and dynamic system that needs a more proactive and continuous form of governance than the vehicle of individual error correction allows.
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