CS547 Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)
Fridays 11:30am-12:30pm PT · Gates B3 · Open to the public|
Tawanna Dillahunt
University of Michigan
Designing for Employability: Envisioning Tools for Low-resource Job Seekers
May 18, 2018
Today’s Information and Communication Technologies (ICTs) are designed to address one of society’s most pressing problems---unemployment. These technologies support job seekers’ ability to search for jobs, create resumes, highlight skills, and share employment opportunities. However, the benefits of employment tools and technologies are unequally distributed and provide limited advantages for certain populations in our society. Like other valuable resources, ICTs have done little to support individuals with limited knowledge, skills, or experience to leverage them. Without an understanding of how people from low-resource settings use ICTs for job seeking, the same employment inequalities that occur offline will be repeated in online contexts. In this presentation, I will discuss the results of several studies that investigate how ICTs could lead to employment, particularly among job seekers with limited digital skills, education, and income. I will also discuss new principles for fostering innovations among these populations and identify barriers for designers and technologists to address in the future. I conclude with a discussion of our current tools including those that help job seekers identify career-related skills, obtain application feedback, and find employment opportunities that are aligned with their career goals.
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