Readings on ActionWorkflow

Collected by Terry Winograd

This is not a complete list of relevant literature. See the bibliography from The Language/Action Perspective: International Workshop on Communication Modeling (LAP'96), Tilburg, The Netherlands, July 1-2 1996.

Initial discussion is in:

Flores, Fernando, and Juan Ludlow, Doing and Speaking in the Office, In: G. Fick, H. Spraque Jr. (Eds.). Decision Support Systems: Issues and Challenges, Pergamon Press, New York, pp. 95-118. 1980.

Flores, Fernando, Management and Communication in the Office of the Future, Dissertation, University of California, Berkeley, 1982.

Winograd, Terry and Fernando Flores, Understanding Computers and Cognition: A New Foundation for Design, (220 pp.) Norwood, NJ: Ablex, 1986. Paperback issued by Addison-Wesley, 1987.

Papers discussing the theory:

Winograd, Terry (1987), "A language/action perspective on the design of cooperative work," Human-Computer Interaction 3:1 (1987-88), 3-30.

Earlier version presented at the Conference on Computer-Supported Cooperative Work, Austin, December, 1986, pp. 203-20. Reprinted in Greif, Irene (Ed.), Computer-Supported Cooperative Work: A Book of Readings, San Mateo, California: Morgan-Kaufmann, 1988, 623-653.

Flores, Fernando, Michael Graves, Brad Hartfield and Terry Winograd, Computer systems and the design of organizational interactions, ACM Transactions on Office Information Systems 6:2 (April, 1988), 153-172.

Keen, Peter, Shaping the Future: Business Design through Information Technology, Boston: Harvard Business School Press, 1991.

Scherr, A.L., A new approach to business processes, IBM Systems Journal 32:1, 1993, 80-98.

Denning, Peter, Work is a Closed-Loop Process, American Scientist 80:4, July-August, 1992 314-317

Denning, Peter, and Raul Medina-Mora, Completing the Loops, Interfaces 25: 3 May-June 1995, 42-57.

Fischer, Layna (Ed.), New Tools for New Times: The Workflow Paradigm, Second Edition, Future Strategies, Inc., Florida 1995

Denning, Peter and Pamela Dargan, Action-Centered Design, in Terry Winograd (ed.), Bringing Design to Software , Reading, MA: Addison-Wesley, 1996, 105-120.

Denning, Peter and Terry Winograd, Business Process Mapping, in Terry Winograd (ed.), Bringing Design to Software, Reading, MA: Addison-Wesley, 1996, 121-128.

Papers describing current implementation and practical experience:

Medina-Mora, Raul, Terry Winograd, Rodrigo Flores, and Fernando Flores (1992), The ActionWorkflow approach to workflow management technology, ACM, Proceedings of the Conference On Computer-Supported Coooperative Work, Toronto, November, 1992.

Winograd, Terry, Where the Action is, Byte, December, 1988, pp. 256A-260.

Bullen, Christine and John Bennett, Groupware in practice: An interpretation of work experiences, in R. Kling and C. Dunlop, eds., Computerization and Controversy, Academic Press, 1991, pp. 257-287.

Agostini, A., G. De Michelis, M.A. Grasso, S. Patriarca, Reengineering a business process with an innovative workflow management system: a case study, Proceedings of the Conference on Cooperative Office Computing Systems, (COOCS'93), Hayward, CA November 1993, 154-165.

Schael, Thomas, and Buni Zeller, Workfow Management Systems for Financial Services, Proceedings of the Conference on Cooperative Office Computing Systems, (COOCS'93), Hayward, CA November 1993, 142-153.

Barney, Douglas, Struggling to Make Work Flow Work, PC World, September, 1994.

Debates about the Paradigm

Suchman, Lucy, (1994), Do Categories Have Politics? The language/action perspective reconsidered, Journal of Computer-Supported Cooperative Work, 2, 1994: 181-190.

Winograd, Terry (1994), "Categories, Disciplines, and Social Coordination," Journal of Computer-Supported Cooperative Work, 2, 1994: 191-197.

Bannon, Liam (ed.), (1995) Series of 14 responses to the above articles, Journal of Computer-Supported Cooperative Work, 3:1, 1995, 29-96.

For more information about ActionWorkflow, contact:

Action Technologies
1301 Marina Village Parkway, Suite 100
Alameda, CA 94501
Fax: 510/769-0596

Last updated July 9, 1996