Coordinating Tasks on the Commons: Designing for Personal Goals, Expertise, and Serendipity

Michel Krieger, Emily Margarete Stark, Scott R Klemmer
CHI: ACM Conference on Human Factors in Computing Systems, 2009
How is work created, assigned, and completed on large-scale, crowd-powered systems like Wikipedia? And what design principles might enable these federated online systems to be more effective? This paper reports on a qualitative study of work and task practices on Wikipedia. Despite the avail- ability of tag-based community-wide task assignment mech- anisms, informants reported that self-directed goals, within- topic expertise,and fortuitous discovery are more frequently used than community-tagged tasks. We examine how Wiki- pedia editors organize their actions and the actions of other participants, and what implications this has for understand- ing, and building tools for, crowd-powered systems, or any web site where the main force of production comes from a crowd of online participants. From these observations and insights, we developedWikiTasks,a tool that integrates with Wikipedia and supports both grassroots creation of site-wide tasks and self-selection of personal tasks, accepted from this larger pool of community tasks.


This project is known for: crowdsourcing wikipedia wikitasks