Conflict Resolution in Paper and Digital Worlds: Two Surveys of User Expectations

Meredith Ringel Morris Clifton Forlines, Kathy Ryall, Chia Shen
CSCW: Extended Abstracts, 2004
We discuss the findings of two surveys, which presented respondents with a hypothetical situation regarding a conflict over either a paper or a digital document and solicited their free-form responses regarding possible outcomes of the situation. The results suggest conditions under which mechanisms to coordinate the outcome of such conflicts might be useful to include in groupware, as well as offering possibilities for what these mechanisms might be.