CS547 Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)Fridays 12:50-2:05 · Gates B01 · Open to the public
Aleksandra Sarcevic · Drexel University
Supporting Fast-Response Medical Teams through Interactive Information Displays
December 6, 2013
Despite growing use of advanced technologies in healthcare, trauma resuscitation—a high-risk, fast-paced, and information-laden process of treating severely injured patients in a dedicated facility in the emergency department—remains one of the few settings that lack IT support and depend on paper artifacts. To bridge this paper-digital gap, our multidisciplinary research group has studied the work of resuscitation teams over the past seven years. Our long-term research goal has been the design and development of innovative approaches for real-time presentation of process information to support situation awareness and coordination of these fast-response medical teams. In this talk, I will first highlight findings from a series of studies we performed in a pediatric trauma center to derive system requirements. I will then describe how we designed and evaluated an information display prototype through an iterative design process combined with rapid prototyping and user participation. Although our findings showed the potential for information displays in this setting, the process also revealed several design tensions that guided our designs for interdisciplinary teamwork in a safety-critical environment. For instance, we found that teams' attitudes towards the system shifted as the design went from personalized to common displays or when the context-specific information changed from state-based to checklist-based presentation. I will conclude by discussing these and other issues relevant to the use of IT for assisting dynamic work processes such as emergency medical resuscitations.