CS547 Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)Fridays 12:50-2:05 · Gates B01 · Open to the public
Back from the office of the future: Lessons learned for the design of augmented environments
April 7, 2006
In 2000, the Laboratory of Design for Cognition at EDF R&D (a 50 billion euro electricity utility, mainly nuclear, with 150 000 staff including over 60 000 office workers) constructed a living laboratory to observe white collar practice and to design "augmented environments" for more comfortable work experience and increased efficiency. Addressing the "cognitive overflow syndrome" which was our main organisational target.
The K1 building is a 4000 sq ft "observation box" with flexible infrastructure where observation systems monitor volunteer users who use the space for their ordinary activity in the long run. The idea was to create and support a full-scale "office of the future", inhabited by real users for real work ("experimental reality"), see what happens, and design solutions to the emergent problems.
The main experiment involved participative design with a project team of
20 engineers who had their workstations in the K1 and were observed continuously
for 3 years using an advanced ICT environment.
This talk will present and discuss aspects of this work, and more specifically
the lessons learned for design.